How Our Terms Apply to Your Account
When you open a dwg138 account and link a wallet — whether that is DANA, OVO, or GoPay — you agree to the conditions set out here. These cover how transactions are processed, how your account data is stored, and the circumstances under which access may
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be restricted. We process payment instructions through the e-wallet rails you authorise; we do not store your wallet credentials directly, only the transaction reference tied to your account. Disputes about transactions must be raised through our support channel within a reasonable period after the transaction date.
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Account eligibility is subject to your local jurisdiction — we do not override local law, and access is only extended where local regulations allow it. If a payment via OVO or GoPay is flagged during verification, our team will request supporting confirmation before the transaction completes.
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This policy applies to all account types and all payment rails we support for Indonesia, including DANA top-ups and GoPay cashouts. Any material change to these terms will be communicated through your registered account contact before it takes effect.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.